(FAQs)
Frequently Asked Questions
How do I place an order?
Ordering with us is quick and easy. Simply browse our selection of products, choose the ones you want and click "Buy Now". Then, fill in your details and submit your order. After placing your order, payment will be automatically processed using the card of your choice. Once your order is placed, we process it within 1-3 business days before shipment.
Can I cancel my order?
We only accept cancellation requests prior to the shipment of your order and issuance of a tracking number. Once your order has been processed and a tracking number has been generated, cancellations cannot be accommodated.
How can I track my order?
Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package until it arrives at your doorstep.
How long does shipping take?
Once your order is placed, we process it within 1-3 business days before shipment. Shipping usually takes 7-15 business days.
What should I do if my order arrives damaged?
If your order arrives damaged or defective, please contact our customer service team immediately. We will arrange a replacement or refund.
What is your return policy?
We offer a hassle-free return policy. If you're not completely satisfied with your purchase, you can return the item(s) within 15 business days of receiving your order for a refund or exchange.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team with your order number and reason for the return. We will provide you with further instructions and a return authorization if necessary.
Who is responsible for return shipping costs?
The customer is responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that your return reaches us safely.
Can I return or exchange items purchased during a sale or promotion?
Yes, items purchased during a sale or promotion are eligible for return or exchange according to our standard return policy. However, please note that refunds will be issued for the amount paid after the applied discount.
Can I change my shipping address after placing an order?
If you contact us prior to the shipment of your order and issuance of a tracking number we may be able to accommodate a change to your shipping address. Please reach out to our customer support team as soon as possible with your order details and the updated shipping address, and we will do our best to assist you. Please note that we cannot guarantee the change if the order has already been processed for shipping.
What should I do if my package is lost or stolen?
If you believe your package is lost or stolen, please contact our customer support team as soon as possible. We will work with the shipping carrier to investigate the issue and find a resolution for you.
How can I contact customer service?
You can reach us through contact us. Our customer service team is available Monday to Friday from 9 AM to 6 PM to assist you.