Refund Policy

We have a 15-business-day return policy, which means you have 15 business days after receiving your item to request a return.

Eligibility for Returns

  • Your item must be in the same condition that you received it: unworn or unused and in its original packaging.
  • You must provide a receipt or proof of purchase.

    To start a return, please contact us at support@nosestrip.co.uk. If your return is accepted, you'll be eligible for a full refund in store credits or receive your money back via your original payment method. Items sent back without prior return approval will not be accepted.

    For any return-related questions, feel free to reach out at support@nosestrip.co.uk.


    Damages and Issues

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can address the issue promptly.

    If you received a faulty item, please contact support@nosestrip.co.uk within 15 business days of receiving your order. Include the following details:

    • Your order number
    • Which item is damaged
    • A description of the issue
    • Photographic evidence

      Refunds

      Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 3 business days.


      Cancellations

      • Cancellation requests are only accepted before your order has been shipped and a tracking number issued.
      • Once your order has been processed and dispatched, cancellations cannot be accommodated.
      • Approved cancellations will be refunded to your original payment method.

        Incorrect Address / Returned Packages

        We do not offer refunds or returns if:

        • You provided an incorrect address.
        • You did not pick up the package on time and it was returned to us.

          Return Address

          To return your product, please contact us first at support@nosestrip.co.uk for return instructions.

          Return Address: 45 High Street, Manchester, M1 4AB, United Kingdom

          Important:

          • You are responsible for paying your own shipping costs for returning your item.
          • Shipping costs are non-refundable.
          • Depending on your location, the time it may take for your exchanged product to reach you may vary.

            Thank you for choosing NoseStrip. We’re here to help ensure your experience is seamless and satisfactory.